Payment Method Issues
If you are having issues adding a payment method on the Luna platform, please visit the Luna Help Center and reach out to the Luna team.
Cases Not Appearing
If you've made a successful purchase but your cases are not showing up in the game, try these solutions to resolve this issue.
- Restart the game client to refresh your case count.
- Check that you're logged into the correct account.
- Wait a few minutes for the purchase to process completely.
If your cases still don't appear after trying these steps, please contact customer support via the chat option at the bottom right.