Payment Method Issues

If you are having issues adding a payment method on the Luna platform, please visit the Luna Help Center and reach out to the Luna team.

Cases Not Appearing

If you've made a successful purchase but your cases are not showing up in the game, try these solutions to resolve this issue.

• Restart the game client to refresh your case count.
• Check that you're logged into the correct account.
• Wait a few minutes for the purchase to process completely.

If your cases still don't appear after trying these steps, please contact customer support via the chat option at the bottom right.