What happens if my account has a negative balance?

If your account shows a negative case balance, you will temporarily be unable to:

• Access certain game features that require a positive case balance
• Receive daily free cases (cooldown timer will not reset)

Negative Case Balance Causes

• Negative balances typically occur when there are payment disputes, chargebacks, or refund adjustments processed after a purchase was made.

Resolving Negative Case Balance

• To restore full access to your account, you'll need to make a purchase that brings your balance back to positive. Once your account balance is restored, you'll regain full access to all game features and purchasing options.